General: How to

Can I send two text messages?

Yes, but it's a bit of a hack. We only allow one text message for each scan, but almost all cellular providers offer an email to text delivery service. For those parents both wanting a text message, you can a...

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Remove Graduating Students

1. Login then select "User Search" and select the teacher of the graduating students. Click the "Search" button. 2. Check the very top left check box to select all the students you want to delete. 3. At t...

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Renewal Startup Check List

1. Deactivate your online registration until you have an updated teacher list. 2. Delete the student accounts that have graduated. Don't worry, last years trip data will still be there, this step just removes...

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Quick Start Settings

If you don't know what Quick Start is, start here. Login as the admin with access to the general settings 1. Select the school you want to update from the top black menu bar (if you have access to multiple sch...

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Email delivery was delayed

Question: I did not receive the email notification until two hours after school started. Answer: It's very important to note that timely email delivery is NOT guaranteed. We do make every effort to...

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Diagnosing problems with the mobile apps

The variables: App Version. Are you rocking the latest version? The phone hardware (make and model of the phone; example iPhone 6) Phone Software and version (IOS 8.1) Carrier (AT&T, Verizon, Spr...

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Paper Parent Consent Forms

It's always a good idea to encourage the electronic registration, but you will sometimes need to send home a paper form. English Parent Consent form Spanish Parent Consent form

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Flyers and Fact Sheets

I often get asked if there is a flyer or startup fact sheet for Active4.me and for the longest time I had to say "sorry no...." This is why I've setup this page as a way to share what's already been created and...

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Back date trips?

Can I back date trips if a student forgot to scan in? No, not really.... This feature was purposefully left out to encourage student responsibility and to reduce the burden on the site administrator. We want...

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Dropped Email

A [dropped] email means we could not deliver the email to the recipient email server, and will drop the message. The common reason is we received a hard bounce or repeatedly received soft bounces. We automat...

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