General: How to

New School Year, Do I have to reregister all the students?

“Do I have to reregister all the students?” No, but we do need to move them into the new teacher/grade. Hopefully you’ve reminded your students to keep their barcode tags for the new year. On each barcode tag...

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Add Mobile App User

Each user who will be helping you scan needs to have their own login and password. It's very important that this is NOT a shared account. 1. Login to Active4.me 2. Click the "Admin Users" under the "Admin Se...

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The message From/To pair violates a blacklist rule

Q: What does this mean? "The message From/To pair violates a blacklist rule" A: This is an error message from our text/phone provider letting you know that the user we sent the text to has replied ...

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Hard Bounce

A hard bounce indicates a permanent reason an email cannot be delivered. While there are many reasons an email address may hard bounce, below are some common reasons this could happen. Recipient email add...

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Soft Bounce

Soft bounces typically indicate a temporary delivery issue to an address. When an email address soft bounces it means delivery to that address was attempted multiple times, but was not successful. We automatica...

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Blacklist Rule

Q: What does "The message From/To pair violates a blacklist rule" mean? A: The person we sent the SMS (text) to replied to that message with "STOP" This adds them to a list of numbers we are no longer able to s...

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Rejected Email

What is a rejected email? Recipient email addresses are added to the rejection list when one of the following events occurs: The recipient address bounces (returned as a bad address), Th...

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What is the Admin Delete on Date?

The "Delete on Date" gives you the ability to allow temporary Admin access. Each night at 11:59PM the system will delete any admins with that days delete date. Setting the date to "0000-00-00" will prevent the...

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Virtual Badges

The virtual badges were developed to help encourage and track student participation. You can track three different trip counts (contest, school year and lifetime) which gives you the ability to build a customiz...

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Can I export emails?

Yes you can export the emails! Admin Settings >> Email Export Select all and copy (be sure to select them all it might be a long list that extends off the page). What if I don't see "Email Export"?...

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